Who/Reference: Dave Van Kanegan, CTO
Organization: Meritus (Cooperative Health Insurance Plan), Tempe AZ. CO-OP (Consumer Operated and Oriented Plan) are new insurance companies established under the healthcare reform and Affordable Care Act.
Problem/Issue to solve: Member engagement to improve satisfaction, reduced revisits and readmissions resulting in cost savings.
Application of Core Mobile product: Operational costs are lowered by eliminating health insurance cards. Member engagement improves member satisfaction, higher member retention, reduced readmissions and revisits by providing relevant information to members especially in the age group 25 to 40.
Outcome: Projected savings of $600,000 per year and increased engagement to reduce revisits and readmissions between 5% and 20%.